FAQs
SHIPPING
How much does shipping cost?
We currently offer FREE standard shipping across the United States.
Where do you ship?
We currently ship in the United-States. For international orders, please reach out to us at hello@lachaise.co to discuss shipping options.
ORDER
Can I change or cancel my order?
Orders can be changed or canceled before they are processed for shipping. Contact our support team as soon as possible by submitting your request through the "Contact Us" form on our website.
How do I track the progress of an order?
Once your order has been shipped, you will receive an email with the tracking link. You can click on the link to view real-time updates for your shipment.
Or, you can track the status of your order from your "order history" section on your account page on the website.
RETURNS & EXCHANGES
Do you accept returns?
If you’re not 100% satisfied, you can return your purchase within 14 days of delivery. To be eligible for a return, please ensure that:
• The item must not have been used in any way.
• The item is unused and in its original packaging.
• The item was purchased directly from our online store.
To request a return, please reach out to our support team by submitting a request via the “Contact Us” form on our website. A member of our support team will respond to you as soon as possible to guide you through the process.
Please note that we do not offer prepaid return labels for returns or exchanges. We recommend using a trackable shipping service when returning your order, as we cannot be held responsible for any lost or damaged items during the return process.
Can I exchange an item?
At this time, we do not offer exchanges. If you’d like a different item, we recommend returning your original purchase and placing a new order.
PAYMENT
What payment methods do you accept?
We accept major debit and credit cards, PayPal, Amazon Pay, Apple Pay, and Google Pay. Payment options will be available during checkout for your convenience.
CARE AND USE
What materials are used in La Chaise?
La Chaise is crafted with 100% organic Turkish cotton, sturdy steel, and durable foam for maximum comfort and quality.
How do I care for La Chaise?
• Brush off loose dirt before cleaning.
• Machine wash the fabric on a cold, gentle cycle.
• Avoid using bleach.
• Tumble dry on low heat.
• Do not iron or dry clean the fabric.
• Store indoors to prevent rust and fading.
What are the reclining positions?
La Chaise offers six adjustable reclining positions—from upright to fully flat—designed for reading, lounging, or relaxing in total comfort.
GENERAL
How do I contact customer service?
Our customer support team is here to help! You can reach us through the “Contact Us” form on our website or email us at hello@lachaise.co.
Press, Hospitality & Retail Inquiries
For all press and media inquiries, hospitality projects, or retail opportunities, please reach out to us.
You can either fill in the contact form on our website or email us directly at hello@lachaise.co, and we’ll be happy to assist you.